Phong Tattoo is open eleven to eight six days a week and eleven to five on Sunday. That is sixty hours, run through one phone number, answered by the person whose hands are on the machine for most of them.
Three things are set out below: booking, a reply to every call that rings out, and a review request after every visit. DEX Builds can switch each of them on. Nothing on this page is running at the shop today, and the shop has not been consulted about any of it.
Six hundred and ninety-seven people have written a review of this shop. Every one of them decided to on their own. There was no request, no reminder, and no record of who was in the chair last week. The average is 5.0. Nothing is asking for the next one.
The phone is the same story. It is the only booking channel published anywhere, on the Google listing and on the Facebook page, and it rings during sessions that run for hours.
Someone reading this page picks a consultation slot and lands on the shop's own calendar. The slot closes the moment it is taken, so two people cannot claim the same Thursday evening.
A confirmation goes out straight away. A reminder follows before the appointment, and the reminder is the part that cuts no-shows. A date agreed three weeks ago in a text thread is a date that gets forgotten.
A deposit can be taken at the moment the slot is claimed, which is worth having in a trade where a missed consultation is an empty chair. Whether this shop wants one, and what it would be, is Phong's call. No figure is named on this page.
There is no calendar behind this site. The appointment beside this text was drawn for the proposal. Every review that mentions booking describes a phone call, and that is still how it works today.
You're down for Thursday 6:30 PM with Phong, 411 N Rangeline Rd. Send your reference picture to this thread whenever you like.
Tomorrow, 6:30 PM, Phong Tattoo. Reply here if you need to move it.
A session runs for hours. The phone is across the room, the gloves are on, and there is a needle in the hand that would have to answer it. The call rings out. The person on the other end was ready to book, and now they are ringing the next shop.
An automatic text goes to that number within seconds of the call ending. It says the shop missed them and asks what they need. Whatever comes back arrives as a text, and a text waits. It can be answered between two pieces of line work. The call could not.
The exchange beside this text is a demonstration, played out on the clock. (317) 555-0148 is not a real caller. No automatic reply runs on (317) 669-2326 today.
Sorry we missed you. Phong is mid-session. What can we help with?
Wanted a quote on a forearm piece. Can I send a photo?
Send it here. He'll come back to you between pieces.
After a visit, a request goes to the customer asking for a Google review, by text or by email, whichever one they gave. Before it goes anywhere it asks how the visit went. A good answer carries on to Google. A bad one goes to Phong instead, privately, before it becomes public.
This is the one thing on the page the shop is already winning. Five point zero across 697 reviews, all of them unprompted. The engine does not change what anybody writes. It changes how many of them get round to writing it.
One question goes out. Not a review request. A question about how it went.
The request to leave a Google review follows, on the same channel. One tap to the listing that already carries 697 of them.
It routes to Phong and stops there. Nobody is pushed toward a public review they did not want to leave, and Phong hears it while it can still be fixed.
No request of any kind goes out after a visit to this shop. The fork above describes what would run if it did.
Nothing here is bundled. Booking, the missed-call reply and the review request are three separate things, and a shop that only wants the one that stops calls falling on the floor can have that one and leave the rest.
DEX Builds built this preview for Phong Tattoo without being asked for it. The site is the site whether any of the above is ever switched on.